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Airline Wants To Charge For Credit Card Use

Reported by: Jenn Strathman
Email: strathman@nbcactionnews.com
Last Update: 7/15 3:45 pm
KANSAS CITY, MO -- A big airline is making waves with travel agents for a charge it wants to add to credit card purchases. That could mean another fee for you to pay.

United Airlines wants some travel agents to begin paying the processing fee for credit card use on July 20th. It's not secret there is a cost for businesses who accept credit card payments. Now, United says travel agents must pay this two to three percent fee.

On an average ticket, it may add up to about 12 dollars, which has travel agents outraged.

They say the consumer will ultimately pay the price, so agents are asking consumers to blast Washington to stop this action before it starts.

Travel agent Dave Wilson of Wilson Travel says this move is a sign of a bigger problem.

"It's a signal to me the airline is desperate for money. We recommend all our clients regardless of airline, but especially United buy travel insurance at this time," Wilson said.

Of course travel insurance has its pros and cons so shop around before you buy.

Industry experts worry if the United plan goes through, other airlines may do the same and there are questions how far this will go.

One week after we published this story, United did e-mail NBC Action News with their response.

United Statement

· A letter about a fee to use a credit card for purchase was sent to a very limited number of travel agencies that seldom do business with us.

· There are many distribution costs associated with selling an airline ticket and the cost of distribution is one of the many things we use to manage the performance of the thousands of agencies we work with worldwide when we tailor economic programs that are mutually beneficial for both of us.

· Agencies that closely align and partner with us receive distinguished value for doing so and we have long differentiated what part of the distribution costs are paid by travel agents the same way that we differentiate the sales incentives we provide.

· We understand the value that travel agencies provide and will continue to invest accordingly in those relationships.
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