KANSAS CITY, Mo. – As more companies try to avoid the expense associated with sending you a bill in the mail each month, some are starting to charge customers for paying by mail.
The only way to avoid the charge is to participate in paperless, electronic billing.
Some consumers complain their e-mail has too many problems to use it as a reliable way to get monthly bills.
Sprint is offering customers a $5 credit to convert to electronic billing.
State Farm now charges $3 for paper bills to some customers.
T-Mobile recently told customers they will charge for a printed, paper copy of their monthly bill. However, after getting many complaints and even threats of a class action lawsuit, the company is delaying and rethinking the plan to charge for paper bills.
If a company you do business with starts charging for paper bills, complain.
It may not be worthwhile to switch companies over this issue, though, because the trend is growing and the next company will probably charge you for paper bills as well.
